FAQ
Returns and Exchanges
Use this text to answer questions in as much detail as possible for your customers.
We apologize for the inconvenience. Please register for the "BAREN Official LINE" below and contact us by clicking "Input".
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If there is any damage, please click "Enter" and then send a photo showing the damage from the chat screen.
Requests will only be accepted within 1 hour of placing your order. Please register for the "BAREN Official LINE" below and contact us by clicking "Input".
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We can accept changes before the product is shipped. Please register for the "BAREN Official LINE" below and contact us by clicking "Input". Please note that we cannot process changes after the product has been shipped.
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About ordering
Orders placed before 12pm will be shipped the same day (excluding Sundays and public holidays), orders placed after that will be shipped the next day.
The expected delivery date will vary depending on the delivery area, but is expected to be 1 to 4 days after shipping.
We are unable to specify the delivery date or time. We apologize for any inconvenience this may cause.
We also have book-shaped boxes and paper bags with ribbons available. These are sold separately, so please refer to the following page.
Click here for the gift page
We accept various credit card payments (VISA, MasterCard, AMEX, DINERS, JCB), Amazon pay, shop pay, Google pay, and bank transfers.
All products are delivered nationwide for a flat rate of 800 yen.
Yes, that is possible. Please see the following page for details.
We apologize for the inconvenience caused by the malfunction of the official store.
We apologize for the inconvenience, but please register for the "BAREN Official LINE" below and click "Input" to provide us with the following information.
Contact us via LINE
- The name of the product you are ordering
- email address
We will send you an email with your order information, and you can then proceed with your order.
About the product
<Standard size>
Head circumference: Recommended for those with hair around 55-58cm (average for adult women is 56-57cm), and 53-56cm with hair loss.
The turban is tied with a ribbon so you can adjust it to fit your head size.
Perfect for those who are worried about it falling off, or for those who want to relax and unwind.
<S size>
Head circumference: Recommended for those with hair around 52-55cm (average for adult women is 56-57cm), and 50-53cm with hair loss.
Suitable for children and adults with small heads.
Use this text to answer questions in as much detail as possible for your customers.
BAREN's bangs wigs are made of heat-resistant material, so you can use a hair iron or flat iron.
If you want to straighten the curls, stretch them at 160℃ or higher (for 1 second). If you want to add curls, curl them at a low temperature of 120℃.
Please feel free to contact us via LINE. Designer Mayumi will answer your questions.
Consult via LINE
We are also running a "Return/Exchange OK Campaign."
You can purchase the product you are considering, try it on and then return it.
For information on how to return an item, please register with the "BAREN Official LINE" below and contact us by clicking "Input."
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Once we have confirmed the return, we will refund the product price via bank transfer.
* Please note that the customer will be responsible for the return shipping fee * The following items are not eligible for return or exchange:
- Products that are dirty or damaged due to use
- Products that are damaged or dirty when trying on or inspecting the product, or have the smell of perfume or tobacco
- Products that have been washed, repaired or cleaned
- Items that appear to have been worn multiple times
- If the box, tags, or other accessories are lost (excluding the wig net and the hook-and-loop protective cloth)
others
Many customers apply for subsidies for BAREN products, and receipts are issued for "Care cap with medical wig."
The conditions for receiving grants (subsidies) are set by each local government and vary, so we recommend that you check with the office in advance.
If you need a receipt, please register for the "BAREN Official LINE" below and contact us by clicking "Input."
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We apologize for the inconvenience. We apologize for the inconvenience, but please register for the "BAREN Official LINE" below and contact us by clicking "Input". We will send you the URL for the review submission page.
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We apologize for the inconvenience. We will send you a coupon code once we have reviewed your review.
We apologize for the inconvenience, but please register for the "BAREN Official LINE" below and contact us by clicking "Input".
